Frequently Asked Questions

Learn more below:

• What are the different ways I can shop at Classic Designs?: Three convenient ways

  • Click here for step-by-step instructions with screen shots on How To Shop.

    How To Shop

    There are three convenient ways to shop at Classic Designs:

    1. Online shopping through our website at eclassicdesigns.com
    2. In Store Shopping at our retail location at 1551 Taraval Street, San Francisco, CA 94116
    3. Call us to place an order over the phone at (415) 661-4700

    How to shop online:

    1. Create an account by selecting the “Login/Register” button in the upper right hand corner of the home page.
    2. Fill out the appropriate billing and shipping information in your account.
    3. Click on the “Add Your School” button. From there, enter in your school name in the “School Search” section, using all lowercase letters. Once you find your school, select the “+” button. Once your school is added, the “>” button will appear and take you to your school’s uniform page.
    4. Products are divided into two sections: Girls or Boys. Select the gender and grade you are shopping for and your uniforms will populate onto your screen.
    5. Select the product you wish to purchase. Use the drop down arrow to find your size and adjust your quantity.  Then click the “Add To Cart” button to add this item to your cart.
    6. Use the “Continue Shopping” button to continue shopping.
    7. When you are ready to check out, click on the shopping cart icon in the upper right hand corner.
    8. Verify the items in your cart.
    9. Select which Shipping Method suits your needs, then select “Proceed to Checkout” button.
    10. Enter in your credit card information and then select “Place Order” button.
    11. Your order is now complete. Refer to your email for a confirmation of your uniform order. Please allow 2-3 business days for your order to be processed.

    Payment Options
    • American Express, MasterCard, Visa, or Discover
    • Money order or Classic Designs Scrip Card must be provided at time of purchase. You are not able to use money orders for online purchases.

    Return and Exchange Policies
    Merchandise may be returned with an original receipt for exchange or refund within 90 days of purchase. Item(s) must be unused with the price tag attached and in its original package and condition. All items size Adult Large and up with logo/design are ALL SALES FINAL. Please refer to the Return Policy section below for more details.

    School Deliveries
    Orders submitted and to be delivered to the schools are free of shipping charges. Please refer to the Shipping section below for the designated delivery schedule dates. These are the only dates available for free shipping. If you wish to have a different date for shipping, we have ‘Ship to You’ shipping available with the applicable fees in the same Shipping link.

• How will I receive my items once I order them?: School Delivery, Shipping, and In-Store Pick Up

  • Shipping

    SCHOOL DELIVERY

    Classic Designs provides free delivery to certain schools throughout the school year! If your school does not offer school delivery, a notice will be located in the second item slot after you go through our school search and select your child’s gender and grade. Please place your order by 3pm on the “Order By Date” to ensure delivery on the “Delivery Date”. The schedule can be found by clicking on the following link: School Delivery Schedule

    If the symbol below is among your school’s items, that means your school does not currently participate in our School Delivery Program

    

     

    HOME DELIVERY
    Classic Designs can ship merchandise directly to your address through US Postal Priority Mail. Please allow 3-5 business days for shipping; 5-7 business days during the months of July and August. If you are shipping out-of-state or to an unincorporated area, additional charges may apply.

    Shipping Fees for merchandise orders:
    $150.00 or under add $10.00
    $150.01 to $250.00 add $13.00
    $250.01 to $350.00 add $17.00
    $350.01 to $450.00 add $19.00
    $450.01 and over add $21.00

    IN-STORE PICKUP

    Picking up at our store location (1551 Taraval Street, San Francisco CA 94116) is always FREE. Call ahead or order online and we will have your items packaged and ready for pick-up within 2-3 business days. Can’t find parking? Not to worry. Call us and we can bring your prepaid package to your car.

     

• I need to make a return/exchange. What is the Return Policy/School Return Schedule?

  • How can I make a return?

    If you have items that you need to return/exchange, and they meet the below return policy, here are the ways you can go about returning the items:

    • Get a return authorization number – Fill out the return authorization form
      • Other than in-store return/exchanges, all other methods of return NEED a return authorization number
    • Choose a way to return the items:
      • For $10, we will provide a USPS return label for you to ship directly back to our store (must provide payment before return label is sent)
      • Come to our store during business hours (if this option is chosen, you do not need to fill out the form)
      • Ship the merchandise back through whichever shipping provider you prefer
      • For some schools, shipping through the school’s office may be an option
    • Wait for our email/call –  Once we receive your items, we will follow up with you to complete the process

    Return Policy

    • For $10, we will provide a USPS return label for you to ship directly back to our store. This can be requested by filling out our return authorization form
    • Merchandise may be returned for exchange or refund within 90 days of purchase.
    • Item(s) must be unused with the all original tags attached and in its original package and condition.
    • Classic Designs reserves the right to deny any returns/exchanges based upon the condition of the presented returning product.
    • If you plan to return merchandise to the school office to ship back to Classic Designs , a RETURN AUTHORIZATION NUMBER IS REQUIRED. Item(s) will not be processed without a return authorization number.
    • An online return authorization is available in the upper-right hand corner of our website, as well as here: Online Return Authorization
    • Any returns that total to less than $5 owed to the customer will be returned to that customer’s account in the form of store credit. Store credit can be applied to all transaction types.
    • All items size Adult Large and up that have logos/patches/embroideries are ALL SALES FINAL. If the item is blank, the item can be returned as per our other return policies.
    • Any item that has been altered, specially embroidered, or is designated as a “special project” apparel item is sold as ALL SALES FINAL. Please ensure that the item is a correct fit before proceeding with any alterations or embroideries.

     

    RETURNS SHIPPED DATE	SUBMIT RETURN BY
    Monday, August 28, 2023	Fri, August 25, 2023
    Tuesday, September 11, 2023	Fri, September 8, 2023
    Monday, September 25, 2023	Fri, September 22, 2023
    Tuesday, October 10, 2023	Fri, October 6, 2023
    Monday, October 23, 2023	Fri, October 20, 2023
    Monday, November 6, 2023	Fri, November 3, 2023
    Monday, November 20, 2023	Fri, November 17, 2023
    Monday, December 4, 2023	Fri, December 1, 2023
    Monday, January 8, 2024*	Fri, January 5, 2024*
    Monday, January 22, 2024	Fri, January 19, 2024
    Monday, February 5, 2024	Fri, February 2, 2024
    Monday, February 19, 2024	Fri, February 16, 2024
    Monday, March 4, 2024	Fri, March 1, 2024
    Monday, March 18, 2024	Fri, March 15, 2024
    Monday, April 1, 2024*	Fri, March 29, 2024*
    Monday, April 15, 2024	Fri, April 12, 2024
    Monday, April 29, 2024	Fri, April 26, 2024
    Monday, May 13, 2024	Fri, May 10, 2024
    Tuesday, May 28, 2024	Fri, May 24, 2024

    Dates marked with an asterisk (*) may be subject to change based off of school opening/closing dates.

• Why am I getting an "Error" message while trying to log in?

  • After a number of unsuccessful log in attempts, our website’s security will automatically lock your account for 24 hours. After that time, you can then try again, or go through our “Forgot Password” link. You may sometimes need to clear out the website data collected by the web browser that you are using.

• Why does my order status say "Failed" when I try to submit my order?

  • If your order has “Failed” to process, it could be because of one of the following reasons:

    1. The credit card information inputted was incorrect. This occurs primarily because of clerical errors typing or the billing address is incorrect
    2. The billing address inputted is not recognized by the USPS system. This occurs mainly with uncommon street names (Ex. Calle de Arroyo). You will need to call us to place an order with this credit card billing address
    3. You placed your order while using a Virtual Private Network (VPN) on your device. Our system may identify your VPN IP address as an out-of-country device, which will automatically fail your order
    4. You placed your order while using a workplace-related device. Many workplaces have placed additional security measures on their devices, which may cause your order to fail
    5. You placed your order while on vacation out of the United States. Foreign devices with non-US IP addresses will be flagged as possible fraud and automatically failed
• My order "Failed", but I still see a pending charge on my credit card statements. What do I do?

  • If your online order fails to process due to one of the above reasons, a pending charge will still be made against the account. This pending charge will never process through fully, and should disappear within 2-4 business days.

    If you try to submit your order multiple times, and have your order “Failed” multiple times, you will see multiple pending charges. They will all disappear within 2-4 business days, except for any accepted orders.

• My order says it was processed, but I have not received it yet. What should I do?

  • We ship a majority of our orders through USPS Priority 1-Day Shipping. If you have received an email stating that your online order has been processed, that means the package was shipped on that same day or will ship on one of the following business days.

    If you have not received your order within 3-5 business days, please call us at (415) 661-4700, and we can attempt to follow up with the postal facility. Within the past 5 years, we have had only (2) instances of packages not making it to their final destination, of the hundreds of packages we ship per year.

    If further investigation into the package indicates that the shipping address was inputted correctly and that the package was delivered, Classic Designs is no longer liable for the security of the package. Classic Designs is not liable for any of the following scenarios:

    • Theft of package
    • Misplaced packages
    • Incorrect shipping address (If initially entered incorrectly by purchasing customer)

     

• What do the letters mean next to each number size?

  • If the size for an item is a number followed by an upper case letter, that letter will indicate the type of cut the item received. Not all items are made in each size line.

    • R stands for “Regular”. This is our manufacturer’s regular cut of items. This is the base size cut.
    • S stands for “Slim”. Compared to our “Regular” size line, this line will have a waistline that is 2-3 inches smaller.
    • H stands for “Half” or “Husky”. This size line is for children who are wider in the waist by 3-5 inches, without being too tall in length. This size line does NOT feature items in between numbered sizes. For example, size 10H is not between size 10R and 12R.
    • P stands for “Prep”. There isn’t too much to this size line, other than that they are the transition sizes between the largest Regular size and the Men’s sizes.
    • M stands for “Men’s”. This size line is for larger boys, beginning with a waistline of 28″ and will feature inseam lengths of 30″+.
    • J stands for “Juniors”. These are the older girls’ sizes.  This size line typically features inseam lengths  30″+.
    • T stands for “Teen”. This size line will only apply to plaid jumpers and skirts. This size line will feature longer length measurements.
• Will my clothes shrink once I wash them?

  • A majority of our clothing is created with a percentage of cotton in their mix. With cotton being an organic fabric, it will shrink when washed, but how much is determined by the percentage of cotton within the apparel item and the temperature you wash your clothing at.

    Washing your clothes inside out, using cold water, and hang drying will significantly reduce the amount of shrinkage in your items. When you wash your clothes in hot water, and hot settings in a dryer, your clothing will shrink by approximately half an inch, but possibly more. 100% cotton-based apparel should be expected to shrink at least 1-2 inches, if washed in hot settings.

    Some of our clothing is either 100% polyester or 100% acrylic. Both of these fabrics are plastic-based, but the difference in their composition makes them behave differently when subjected to hot washing settings. Polyester fabrics are very resilient, and will very minimally shrink (<0.25″) when subject to hot washing settings. Acrylic fabrics do not withstand hot washing settings as well; when subject to hot temperatures, acrylic fabrics will begin to warp, as the plastic fibers melt.

    It is always best to follow the washing instructions on the manufacturer’s tags attached to the item, or any additional instruction tags that Classic Designs includes with the item.

• Can I use Scrip Cards and Store Credit Online?

  • Scrip cards and store credit can now be used online!

    When placing an online order, during checkout, Scrip cards can now be entered in the Gift Card Text Box. Enter in the 16 digit code located on the back of your Scrip card.

    To use store credit for online purchasing, fill out the Store Credit Online Code form. Once we have received the completed form, we will email over a gift card code for your exact current store credit total. If you complete this form outside of our business hours, you will receive the code on the following business day.

• What happens to school delivery orders during holiday vacations?

  • School Deliveries during holiday vacations

    • For school delivery dates that fall on weeks involving holiday vacations, we will ship all orders on the week before or after the vacation occurs
    • Please contact us for additional details regarding specific vacation times
• Looking for a new school uniform provider?

  • Any referrals or queries from schools on becoming a client of Classic Designs are always welcomed! Please email us at [email protected] or call us at (415) 661-4700, and a representative will follow up with you promptly.