Frequently Asked Questions

Learn more below:

• There are three convenient ways to shop at Classic Designs - click here

  • Click here for step-by-step instructions with screen shots on How To Shop.

    How To Shop

    There are three convenient ways to shop at Classic Designs:

    1. Online shopping through our website at www.eclassicdesigns.com
    2. In Store Shopping at our retail location at 1551 Taraval Street, San Francisco, CA 94116
    3. Call us to place an order over the phone at (415) 661-4700

    How to shop online:

    1. Create an account by selecting the “Login/Register” button in the upper right hand corner of the home page.
    2. Fill out the appropriate billing and shipping information in your account.
    3. Click on the “Add Your School” button. From there, enter in your school name in the “School Search” section. Once you find your school, select the “+” button. Once your school is added, the “>” button will appear and take you to your school’s uniform page.
    4. Products are divided into two sections: Girls or Boys. Select the gender and grade you are shopping for and your uniforms will populate onto your screen.
    5. Select the product you wish to purchase. Use the drop down arrow to find your size and adjust your quantity.  Then click the “Add To Cart” button to add this item to your cart.
    6. Use the “Continue Shopping” button to continue shopping.
    7. When you are ready to check out, click on the shopping cart icon in the upper right hand corner.
    8. Verify the items in your cart.
    9. Select which Shipping Method suits your needs, then select “Proceed to Checkout” button.
    10. Enter in your credit card information and then select “Place Order” button.
    11. Your order is now complete. Refer to your email for a confirmation of your uniform order. Please allow 2-3 business days for your order to be processed.

    Payment Options
    • American Express, MasterCard, Visa, or Discover
    • Money order or Classic Designs Scrip Card must be provided at time of purchase. You are not able to use this method of payment for online purchases.

    Why am I getting an “Error” message while trying to log in?

    After a number of unsuccessful log in attempts, our website’s security will automatically lock your account for 5 minutes. After those five minutes have passed, you can then try again, or go through our “Forgot Password” link.

    Return and Exchange Policies
    Merchandise may be returned with an original receipt for exchange or refund within 90 days of purchase. Item(s) must be unused with the price tag attached and in its original package and condition. Please refer to the Return Policy section below for more details.

    School Deliveries
    Orders submitted and to be delivered to the schools are free of shipping charges. Please refer to the Shipping section below for the designated delivery schedule dates. These are the only dates available for free shipping. If you wish to have a different date for shipping, we have ‘Ship to You’ shipping available with the applicable fees in the same Shipping link.

    Looking for a New School Uniform provider?
    Any referrals or queries from schools on becoming a client of Classic Designs are always welcomed! Please email us at [email protected] or call us at (415) 661-4700, and a representative will follow up with you promptly.

• School Delivery, Shipping, and In-Store Pick Up

  • Shipping

    SCHOOL DELIVERY

    Classic Designs provides free delivery to certain schools throughout the school year! If your school offers school delivery, the coupon code will be located in the second item slot after you go through our school search and select your child’s gender and grade. Please place your order by 3pm on the “Order By Date” to ensure delivery on the “Delivery Date”.

    Look for the symbol below among your school’s items for instructions on how to enter the free shipping code!

    

    DELIVERY DATE	ORDER BY DATE
    Fri, August 16, 2019	Tues, August 13, 2019
    Fri, August 23, 2019	Tues, August 20, 2019
    Fri, August 30, 2019	Tues, August 27, 2019
    Fri, September 13, 2019	Tues, September 10, 2019
    Fri, September 27, 2019	Tues, September 24, 2019
    Fri, October 11, 2019	Tues, October 8, 2019
    Fri, October 25, 2019	Tues, October 22, 2019
    Fri, November 8, 2019	Tues, November 5, 2019
    Fri, November 22, 2019	Tues, November 19, 2019
    Fri, December 6, 2019	Tues, December 3, 2019
    Fri, December 13, 2019	Tues, December 10, 2019
    Fri, January 10, 2019	Tues, January 7, 2019
    Fri, January 24, 2019	Tues, January 21, 2019
    Fri, February 7, 2020	Tues, February 4, 2020
    Fri, February 21, 2020	Tues, February 18, 2020
    Fri, March 6, 2020	Tues, March 3, 2019
    Fri, March 20, 2020	Tues, March 17, 2020
    Fri, April 3, 2020	Tues, March 31, 2020
    Fri, April 24, 2020	Tues, April 21, 2020
    Fri, May 8, 2020	Tues, May 5, 2020
    Fri, May 22, 2020	Tues, May 19, 2020
    Fri, May 29, 2020	Tues, May 26, 2020

    *Some dates may be changed on a moments notice based on school opening/closing dates

    HOME DELIVERY
    Classic Designs can ship merchandise directly to your address through UPS or US Postal. Please allow 5-7 business days for shipping.

    Shipping Fees for merchandise orders:
    $150.00 or under add $9.75
    $150.01 to $250.00 add $12.75
    $250.01 to $350.00 add $16.75
    $350.01 to $450.00 add $18.75
    $450.01 and over add $20.75

    IN-STORE PICKUP

    Picking up at our store location (1551 Taraval Street, San Francisco CA 94116) is always FREE. Call ahead or order online and we will have your items packaged and ready for pick-up within 2-3 business days. Can’t find parking? Not to worry. Call us and we can bring your prepaid package to your car.

     

• Return Policy/School Return Schedule

  • Return Policy

    • Merchandise may be returned with an original receipt for exchange or refund within 90 days of purchase.
    • Item(s) must be unused with the all original tags attached and in its original package and condition.
    • If you plan to return merchandise to the school office to ship back to Classic Designs , a PRE-AUTHORIZATION IS REQUIRED. Please call Classic Designs to receive authorization PRIOR TO DROPPING OFF ITEM(S) AT SCHOOL. Item(s) will not be processed without pre-authorization.
    • An online return authorization is available in the upper-right hand corner of our website, as well as here: Online Return Authorization
    • Any returns that total to less than $5 owed to the customer will be returned to that customer’s account in the form of store credit. Store credit can be applied to all in-store or phone orders.
    • All items size Adult Large and up that have a logo are ALL SALES FINAL. If the item is blank, the item can be returned as per our other return policies.
    • Any item that has been altered or specially embroidered is sold as ALL SALES FINAL. Please ensure that the item is a correct fit before proceeding with any alterations or embroideries.

    Click here for the Customer Return Form

    RETURNS SHIPPED DATE	SUBMIT RETURN BY
    Monday, August 26th, 2019	Friday, August 23rd, 2019
    Monday, September 2nd, 2019	Friday, August 30th, 2019
    Monday, September 16th, 2019	Friday, September 13th, 2019
    Monday, September 30th, 2019	Friday, October 27th, 2019
    Monday, October 14th, 2019	Friday, October 11th, 2019
    Monday, October 28th, 2019	Friday, November 25th, 2019
    Monday, November 11th, 2019	Friday, November 8th, 2019
    Monday, November 25th, 2019	Friday, November 22nd, 2019
    Monday, December 9th, 2019	Friday, December 6th, 2019
    Monday, January 13th, 2020	Friday, January 10th, 2020
    Monday, January 27th, 2020	Friday, January 24th, 2020
    Monday, February 10th, 2020	Friday, February 7th, 2020
    Monday, February 24th, 2020	Friday, February 21st, 2020
    Monday, March 9th, 2020	Friday, March 6th, 2020
    Monday, March 23rd, 2020	Friday, March 20th, 2020
    Monday, April 6th, 2020	Friday, April 3rd, 2020
    Monday, April 20th, 2020	Friday, April 17th, 2020
    Monday, May 4th, 2020	Friday, May 1st, 2020
    Monday, May 18th, 2020	Friday, May 15th, 2020

• Using Scrip Cards/Gift Certificates/Store Credit Online

  • Scrip cards and gift certificates can now be used online!

    Scrip Cards and Store Credit

    When placing an online order, during checkout, Scrip cards can now be entered in the Coupon Code Box. Enter in the 16 digit code located on the back of your Scrip card WITHOUT the last digit. For example, if your Scrip card number is 6001-1234-5678-9012, do not enter in the “2” at the end of the number sequence. This will cause an error and will not apply your Scrip card amount to the transaction.

    Once your Scrip card has been used, if there is a remaining balance, that balance will be transferred to your store credit account. That Scrip card number will no longer be eligible to use for future online purchases, but if you would like to use your store credit for your next online purchase, please click on the following link: Store Credit Online Code. Once this form has been submitted and verified, you will receive an email confirmation with a coupon code to use in your next online purchase. Please allow 1-3 business days for processing this form.

    Gift Certificates

    Did you receive a gift certificate from your school? They can now be used online! All you need to do is fill out the following form, Gift Certificate Online Code, and we will reply as soon as possible with a coupon code that can be used during checkout. The subtotal of your order must be over $25 in order to apply the gift certificate to the purchase.

• Easter Vacation

  • School Deliveries during Easter vacation

    • For school delivery dates that fall on the week of Easter vacation, we will be shipping the items on Friday while the school is closed, to be received on the following Monday.
    • The school deliveries will be available to pick up in the school’s office on the Monday following Easter vacation.