Frequently Asked Questions

Learn more below:

• There are three convenient ways to shop at Classic Designs - click here

  • Click here for step-by-step instructions with screen shots on How To Shop.

    How To Shop

    There are three convenient ways to shop at Classic Designs:

    1. Online shopping through our website at www.eclassicdesigns.com
    2. In Store Shopping at our retail location at 1551 Taraval Street, San Francisco, CA 94116
    3. Call us to place an order over the phone at (415) 661-4700

    How to shop online:

    1. Create an account by selecting the “Login/Register” button in the upper right hand corner of the home page.
    2. Fill out the appropriate billing and shipping information in your account.
    3. Click on the “Add Your School” button. From there, enter in your school name in the “School Search” section. Once you find your school, select the “+” button. Once your school is added, the “>” button will appear and take you to your school’s uniform page.
    4. Products are divided into two sections: Girls or Boys. Select the gender and grade you are shopping for and your uniforms will populate onto your screen.
    5. Select the product you wish to purchase. Use the drop down arrow to find your size and adjust your quantity.  Then click the “Add To Cart” button to add this item to your cart.
    6. Use the “Continue Shopping” button to continue shopping.
    7. When you are ready to check out, click on the shopping cart icon in the upper right hand corner.
    8. Verify the items in your cart.
    9. Select which Shipping Method suits your needs, then select “Proceed to Checkout” button.
    10. Enter in your credit card information and then select “Place Order” button.
    11. Your order is now complete. Refer to your email for a confirmation of your uniform order. Please allow 2-3 business days for your order to be processed.

    Payment Options
    • American Express, MasterCard, Visa, or Discover
    • Money order or Classic Designs Scrip Card must be provided at time of purchase. You are not able to use this method of payment for online purchases.

    Why am I getting an “Error” message while trying to log in?

    After a number of unsuccessful log in attempts, our website’s security will automatically lock your account for 5 minutes. After those five minutes have passed, you can then try again, or go through our “Forgot Password” link.

    Return and Exchange Policies
    Merchandise may be returned with an original receipt for exchange or refund within 90 days of purchase. Item(s) must be unused with the price tag attached and in its original package and condition. Please refer to the Return Policy section below for more details.

    School Deliveries
    Orders submitted and to be delivered to the schools are free of shipping charges. Please refer to the Shipping section below for the designated delivery schedule dates. These are the only dates available for free shipping. If you wish to have a different date for shipping, we have ‘Ship to You’ shipping available with the applicable fees in the same Shipping link.

    Looking for a New School Uniform provider?
    Any referrals or queries from schools on becoming a client of Classic Designs are always welcomed! Please email us at [email protected] or call us at (415) 661-4700, and a representative will follow up with you promptly.

• School Delivery, Shipping, and In-Store Pick Up

  • Shipping

    SCHOOL DELIVERY

    Classic Designs provides free delivery to certain schools throughout the school year! If your school offers school delivery, the coupon code will be located in the second item slot after you go through our school search and select your child’s gender and grade. Please place your order by 3pm on the “Order By Date” to ensure delivery on the “Delivery Date”.

    Look for the symbol below among your school’s items for instructions on how to enter the free shipping code!

    

    DELIVERY DATE	ORDER BY DATE
    Fri, May 4, 2018	Tues, May 1, 2018
    Fri, May 18, 2018	Tues, May 15, 2018
    Fri, August 17, 2018*	Tues, August 14, 2018*
    Fri, August 24, 2018	Tues, August 21, 2018
    Fri, August 31, 2018	Tues, August 28, 2018
    Fri, September 7, 2018	Tues, September 4, 2018
    Fri, September 21, 2018	Tues, September 18, 2018
    Fri, October 5, 2018	Tues, October 2, 2018
    Fri, October 19, 2018	Tues, October 16, 2018
    Fri, November 2, 2018	Tues, October 30, 2018
    Fri, November 16, 2018	Tues, November 13, 2018
    Fri, November 30, 2018	Tues, November 27, 2018
    Fri, December 7, 2018*	Tues, December 4, 2018*
    Fri, January 4, 2019*	Tues, January 1, 2019*
    Fri, January 18, 2019	Tues, January 15, 2019
    Fri, February 1, 2019	Tues, January 29, 2019
    Fri, February 15, 2019	Tues, February 12, 2019
    Fri, March 1, 2019	Tues, February 26, 2019
    Fri, March 15, 2019	Tues, March 12, 2019
    Fri, March 29, 2019	Tues, March 26, 2019
    Fri, April 12, 2019*	Tues, April 9, 2019*
    Fri, May 3, 2019	Tues, April 30, 2019
    Fri, May 17, 2019*	Tues, May 14, 2019*
    Fri, May 31, 2019*	Tues, May 28, 2019*

    *Some dates may be changed on a moments notice based on school opening/closing dates

    HOME DELIVERY
    Classic Designs can ship merchandise directly to your address through UPS or US Postal. Please allow 5-7 business days for shipping.

    Shipping Fees for merchandise orders:
    $150.00 or under add $9.75
    $150.01 to $250.00 add $12.75
    $250.01 to $350.00 add $16.75
    $350.01 to $450.00 add $18.75
    $450.01 and over add $20.75

    IN-STORE PICKUP

    Picking up at our store location (1551 Taraval Street, San Francisco CA 94116) is always FREE. Call ahead or order online and we will have your items packaged and ready for pick-up within 2-3 business days. Can’t find parking? Not to worry. Call us and we can bring your prepaid package to your car.

     

• Return Policy/School Return Schedule

  • Return Policy

    • Merchandise may be returned with an original receipt for exchange or refund within 90 days of purchase.
    • Item(s) must be unused with the all original tags attached and in its original package and condition.
    • If you plan to return merchandise to the school office to ship back to Classic Designs , a PRE-AUTHORIZATION IS REQUIRED. Please call Classic Designs to receive authorization PRIOR TO DROPPING OFF ITEM(S) AT SCHOOL. Item(s) will not be processed without pre-authorization.
    • An online return authorization is available in the upper-right hand corner of our website, as well as here: Online Return Authorization
    • Any returns that total to less than $5 owed to the customer will be returned to that customer’s account in the form of store credit. Store credit can be applied to all in-store or phone orders.

    Click here for the Customer Return Form

    RETURNS SHIPPED DATE	SUBMIT RETURN BY
    Monday, August 27th, 2018	Friday, August 24th, 2018
    Monday, September 10th, 2018	Friday, September 7th, 2018
    Monday, September 24th, 2018	Friday, September 21st, 2018
    Monday, October 8th, 2018	Friday, October 5th, 2018
    Monday, October 22nd, 2018	Friday, October 19th, 2018
    Monday, November 5th, 2018	Friday, November 2nd, 2018
    Monday, November 19th, 2018	Friday, November 16th, 2018
    Monday, December 3rd, 2018	Friday, November 30th, 2018
    Monday, December 10th, 2018	Friday, December 7th, 2018
    Monday, January 7th, 2019	Friday, January 4th, 2018
    Monday, January 21st, 2019	Friday, January 18th, 2018
    Monday, February 4th, 2019	Friday, February 1st, 2018
    Monday, February 18th, 2019	Friday, February 15th, 2018
    Monday, March 4th, 2019	Friday, March 1st, 2018
    Monday, March 18th, 2019	Friday, March 15th, 2018
    Monday, April 1st, 2019	Friday, March 29th, 2018
    Monday, April 22nd, 2019	Friday, April 19th, 2018
    Monday, May 6th, 2019	Friday, May 3rd, 2018
    Monday, May 20th, 2019	Friday, May 17th, 2018

• Easter Vacation

  • School Deliveries during Easter vacation

    • For school delivery dates that fall on the week of Easter vacation, we will be shipping the items on Friday while the school is closed, to be received on the following Monday.
    • The school deliveries will be available to pick up in the school’s office on the Monday following Easter vacation.